Customers must be aware that Hard Pressed For Time will not be held responsible for the following: -

Check your order is complete in the shop-no liability for missing items once you leave.

Uncollected items may be disposed of after 90 days. We will not be held liable for any loss that you may suffer in such an event.

4. GENERAL EXCLUSIONS

Sorry but we cannot be liable for:

Any item which suffers colour loss / shrinkage/ damage, during the cleaning or laundry process, whereby the manufacturer’s care label instructions have been adhered to

Any feather / down filled item

Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars and inner linings.

In the event that any garment / item is lost / damaged by us and is part of a set E.G. two piece suit / furnishings / curtains / upholstery / laundry, We will only compensate for that lost / damaged item that is documented on the customers ticket. We will not compensate for retrospective value of set loss / damage.

Any item that does not show cleaning instructions

Any item with faulty adhesives or interfacing which leave a mark after cleaning

Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process

Curtains, blinds (venetian, roman) – For the avoidance of doubt we are not responsible for the following :

– Glued-on trims – many adhesives will not withstand the solvents used in cleaning, especially if affected by exposure to light or if more than one year old

– Tassels – these may have been weakened by the effects of light

– Tie-backs – many of these are not designed to be dry-cleaned. Some are stiffened with plastic liners and often glued during make-up for ease of manufacture

– Weights in the bottoms of curtains – these can be small, round, lead weights or chains that can do untold damage during cleaning as they are smashed against the cage sides during the tumbling action. Customer must remove if possible, we are not responsible for missing weights.

– Swags and tails – these are often cut on the cross (bias) to aid the drape. They can be pulled out of shape during cleaning.

– Watermarks contained within the fabric – May not be possible to be removed during cleaning

– Old or Poor Stitching – May loosen during cleaning

– Weakened Fabric as a result of ultra violet light (sun damage) exposure – May only be noticeable after they are taken down. Weak fabric may be damaged during cleaning

– Shrinkage – In the cleaning process may be up to 10%. Stretching post-cleaning may restore some of this length, but they may relax over time.

_ Linings. Black out linings that are coated these may melt during cleaning process. Cleaned only at owners risk.

Household items (duvets, bedspreads, upholstery covers), 

Please note that adhesives, defects and faults which were previously camouflaged in manufacture may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or stretching techniques employed by the manufacturer. These items may “age” after cleaning. All items are therefore only accepted by us for cleaning at your own risk.

5. WEDDING ATTIRE We cannot be held responsible for Full stain removal. While we endeavour to remove as much staining as impossible we cannot guarantee 100% removal. Beads/sequins – melting, colour loss or becoming loose or total loss. Care labels do not cover embellishments. Colour runs from contrasting panels or from trims or confetti. Silk & Viscose may shrink in the presence of water. Staining / Colour loss from alcohol/sugar based drinks do not always show up as stains before cleaning but may become apparent afterwards.

In the unlikely event you are not satisfied, please return the item to the branch, ensuring it is returned unworn / unused with the original packaging. You will receive a Customer Service Form that must be fully completed. Failure to do so will invalidate any potential complaint.

Please notify us of any such complaints within 48 hours from collecting your item. After those 48 hours we will not be responsible for any such claims.

7. CLAIMS

Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 3 times the cleaning cost or the depreciated value of the item as determined by the Textile Service Association (TSA) fair compensation guidelines.

We will not be liable for any item(s) not collected more than 3 months after dropping-off such item(s) with us.

– Any claim settled by us will be on condition that it is accepted by you as full and final settlement

– We will not be liable for any damage which is not related to or caused by the cleaning process

– We will not be liable for any claim which is excluded under the General Exclusions paragraph above or if you haven’t followed the process for making a claim under the Customer Service paragraph above

– We follow the Textile Service Association (TSA) industry guidelines for fair compensation. From these guidelines we would potentially compensate you once liability is proven by us, only once the age, original value and proof of purchase from you is clearly established. We do not replace old for new and therefore need to establish the age, state and condition of the item(s) prior to any compensation being paid out. We will apply a depreciated value to the item(s) as set out by the TSA guidelines.

– If there is doubt as to the cause of damage to any item then an independent third party will be appointed by the Laundry Technology Centre. The result of such analysis will be final and will form the basis for any compensation due. The costs of any such analysis shall be paid for by the party which the Laundry Technology Centre determines is liable.

We reserve the right to amend these Terms & Conditions without notice. New Terms & Conditions will be made available in our shops and on our web site.

These Terms & Conditions do not affect your statutory rights.